Effective Date: June 27, 2026 Last Updated: June 27, 2026
Welcome to Omani House. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About Omani House
Omani House is an online store specializing in premium Omani incense, bakhoor, frankincense (Luban), perfumes, and traditional aromatic products inspired by the heritage of the Sultanate of Oman.
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.
3. Products
We strive to present our products as accurately as possible, including descriptions, colors, images, and specifications.
Because many of our products are natural materials, slight variations in color, size, fragrance, or appearance may occur. These variations do not constitute defects.
4. Pricing
All prices are displayed in the selected store currency.
Prices may change without prior notice.
Taxes, customs duties, and import fees (where applicable) are the responsibility of the customer unless otherwise stated.
5. Orders
After placing an order, you will receive an email confirmation.
Omani House reserves the right to:
Refuse or cancel any order.
Limit quantities purchased.
Request additional verification before processing an order.
Cancel orders due to pricing errors or product availability.
If your order is cancelled after payment, a full refund will be issued.
6. Payment
We accept secure payments through trusted payment providers available during checkout.
Your payment information is processed securely. Omani House does not store complete credit or debit card details.
7. Shipping
Delivery times are estimates and may vary depending on:
Destination country
Customs clearance
Courier delays
Public holidays
Customers are responsible for providing accurate shipping information.
Omani House is not responsible for delays caused by shipping carriers or customs authorities.
8. Returns & Refunds
Due to the nature of incense, perfumes, and aromatic products, returns are only accepted if:
The item arrives damaged.
The wrong product was shipped.
The product has a manufacturing defect.
Claims must be submitted within 7 days of delivery and include photographs of the product and packaging.
Products that have been opened or used cannot be returned for hygiene and safety reasons.
Approved refunds will be issued using the original payment method.
9. Intellectual Property
All content on the Omani House website, including:
Logos
Product photography
Text
Graphics
Videos
Branding
Website design
is the exclusive property of Omani House and may not be copied, reproduced, distributed, or used without written permission.
10. Prohibited Use
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with website functionality.
Copy or exploit website content without permission.
Use automated software to collect information from our website.
11. Product Availability
Product availability is subject to stock levels.
We reserve the right to discontinue products or modify product offerings at any time without notice.
12. Limitation of Liability
To the fullest extent permitted by law, Omani House shall not be liable for:
Indirect or consequential damages.
Loss of profits or business.
Delays beyond our reasonable control.
Allergic reactions resulting from improper use of products.
Customers are responsible for reviewing product ingredients and using products according to the provided instructions.
13. Warranty Disclaimer
Except where required by applicable law, all products are provided “as available” without warranties of any kind, whether express or implied.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Clear Terms & Conditions and Privacy Policies help define the legal framework for online purchases and customer expectations.
15. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws governing the operation of Omani House.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts.
16. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on this page.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
