Effective Date: June 27, 2026 Last Updated: June 27, 2026
At Omani House, we are committed to delivering your premium Omani incense, bakhoor, frankincense (Luban), and aromatic products safely and efficiently. Please read our Shipping Policy below for information about order processing, delivery, and shipping times.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Destinations
We proudly offer worldwide shipping to most countries.
If we are unable to ship to your location, we will notify you and issue a full refund if payment has already been made.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Morocco: 1–3 business days
North America: 5–10 business days
Europe: 4–8 business days
Middle East & GCC: 4–8 business days
Asia: 6–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping fees are calculated automatically at checkout based on:
Delivery destination
Package weight
Shipping method selected
Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
Please allow up to 24–48 hours for tracking information to become active.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated by Omani House.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
Customs inspections
Severe weather conditions
Carrier delays
Public holidays
High shipping volumes
Omani House is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
Additional shipping fees may apply.
Delivery may be delayed.
Returned packages may require reshipment at the customer’s expense.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
To help us resolve the issue quickly, please include:
Your order number
Photos of the damaged package (if applicable)
A brief description of the issue
We will work with the shipping carrier to investigate and provide an appropriate resolution.
Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment if applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
